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Ken Blanchard
"Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans."
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Sam Walton
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."
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Shep Hyken
"The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience."